You may send us photographs of any item that you are unhappy with and we will determine of that is classed as faulty for these purposes. It is your responsibility to understand this prior to purchase. However please be advised that timber is a natural product and knots, small cracks and twists can be expected and are NOT classed as faulty in the terms of this policy. If you receive goods which are faulty we will give you the option of a refund or replacement, and we will pay for the return costs of the faulty goods. In all cases of returns, please email us first to tell us about the issue. If you are not delighted with your purchase you have the right to cancel within 14 days of your purchase, or 14 days from the receipt of the goods (whichever is longer). The following is a quick guide to our returns policy: Please see our Terms and Conditions for our full delivery policy. We do not at this time deliver outside the UK but please contact us for special orders.Bulky item Delivery is currently available to any in the following postcodes : –.Bulky or multiple items delivery is from £12 inc VAT to certain postcodes only.Smaller items are posted Tracked 48 with Royal Mail and usually take 1-4 days from point of order to arrive.Standard UK delivery for small items is £9.99 inc VAT.We endeavour to post out your goods the same day they are ordered however in busy periods this can take a little longer. Unfortunately, we are not able to offer a nationwide delivery service on our bulky items, however if you would like to place a sizeable order please call our sales office on 01538 753184 as alternative delivery options may be available. If you require HIAB delivery please mention who placing your order. We will contact you when your order is ready to confirm delivery.Īll deliveries are kerbside unless otherwise agreed with the driver on the day. Our normal delivery service is currently 5-7 working days. Items on backorder are not held in stock and can sometimes mean a delay to your delivery. We will endeavour to deliver your items as soon as possible. NOTE:-These panels are made to a metric width of 1.8m (6′ is 1.83m) so you will require panel spacers if replacing 6ft wide panels and using your existing posts or when you’re installing along with 6ft wide concrete gravel boards. These panels are carefully sourced from well managed and sustainable resources, under the close scrutiny of certified forestry control. All of the panel is tanalised to ensure a long life. These panels are a mixture of hit and miss fencing in the main panel then have a latticed arch on top, they also are framed around the top making them both attractive and strong ideal for any garden. Panels are 1.8m wide with a choice of heights, either 1.8m, 1.5m, 1.2m or 0.9m to the highest point.
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